Refund and returns
Refund and Returns
At DeepRelief, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund and returns policy below:
-
Eligibility: Returns are accepted within 30 days of the delivery date. The item must be in its original condition, unused, and in the original packaging.
-
Return Process: To initiate a return, please contact our customer service team at yinkees88@gmail.com with your order number and reason for return. We will provide you with instructions on how to proceed.
-
Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
-
Exchanges: If you need to exchange an item for the same product, please contact us at yinkees88@gmail.com. We will provide you with further instructions.
-
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
-
Non-Returnable Items: Certain items are non-returnable, including but not limited to, items marked as final sale, customized products, and gift cards.